Who we are?

Your privacy is important to us, and we ask that you read this Policy carefully to be informed about our practices.
 
We are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Real Patisserie is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


Types of data we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet and use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How do we collect this information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

How do we store information?

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our customers?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Website Cookies
Our website uses cookies to collect information. See our cookie policy (below) for more information.


Mailing Lists
As part of the registration process for our e-newsletters, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.


Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to office@realpatisserie.co.uk


Cookie policy

What Are Cookies?
A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer or you. You can read more about cookies at Wikipedia.
 
Opting Out of Cookies
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. If you like to detailed instructions as to how to delete cookies have a read of this document at AboutCookies.org.

List of the cookies we use at Real Patisserie

RealPatisserie.co.uk is built on the Wix software platform. The vast majority of cookies are provided by them.

Here is a list of cookies Wix places on place on Wix sites:

First-Party Cookies

Name: ForceFlashSite
Duration: Session
Purpose: When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site
 
Name: hs
Duration: Session
Purpose: Security
 
Name: smSession
Duration: Persistent (Two days or two weeks)
Purpose: Identifies logged in site members
 
Name: XSRF-TOKEN
Duration: Session
Purpose: Security
 
Functionality cookies

Name: svSession
Duration: Persistent (Two years)
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site
 
Name: SSR-caching
Duration: Session
Purpose: Indicates how a site was rendered. 
 
Name: smSession
Duration: Persistent (Two weeks)
Purpose: Identifies logged in site members
 
Third party cookies
 
Name: TS*
Duration: Session
Purpose: Security
 
Name: TS01*******
Duration: Session
Purpose: Security
 
Name: TSxxxxxxxx (where x is replaced with a random series of numbers and letters)
Duration: Session
Purpose: Security
 
Name: TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)
Duration: Session
Purpose: Security

In addition we have used Google Analytics’s cookies. Google Analytics is a service that allows us to anonymously track the use of our website by those who visit it. We can’t use it to identify you personally, but we use to see how people use the site, which pages are popular and which pages cause visitors a problem, so we can improve the site for all.


Changes to this Privacy Notice

This Privacy Policy was last updated on 14 June 2024 and will be reviewed in 6 months.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.